Wessex Garages Mazda
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- Based on 9 verified purchases in the last 3 months
Wessex Garages Mazda Verified Purchases
Total Active Purchases:
819
(Verified: 819)
I'd recommend Wessex Garages Mazda Bristol to a friend because As stated above
Hello Neil,
We're pleased you had a great experience at Wessex Garages Mazda Bristol! Your satisfaction is our top priority, and we appreciate your loyalty.
Kind regards, Wessex Garages Mazda Bristol.
Car is great. Customer service is terrible - mistakes and lies throughout the experience.
After we showed interest in the car it was taken off websites. We asked for a link or video to the car. The link didn’t work and the video never came. We said the link didn’t work and were sent the same link again. We requested a video again and later a third time and this never came. We decided the buy the car anyway.
The part exchange valuation of my VW was low because of a lack of service history evidence. I spent hours sourcing the history and service records. I eventually obtained the missing information. At handover this wasn’t even looked at which annoyed me. At handover I then looked at the service record of the Kia I was buying and pointed out the service mileage was different to the car. I was told this was a job number not the mileage. The sales person also did not complete the V5 paperwork telling me ‘DVLA do not bother with that anymore’. When I got home I realised the car was not serviced - it was over a year since the last service. I was correct all along. The garage agreed that the car wasn’t service and arranged a service, collecting my car and returning it. I looked at the log book and it has only partially been filled in and there is no service sheet indicating the work done. Also when I look at Kia Connect for the service record it says ‘error 9105’. So still not resolved. I just feel disappointed and it has taken the edge off what should be excitement of a new car.
Hello Chris,
We're sorry to hear that our customer service didn't meet your expectations during the purchasing process. We understand how frustrating it can be to experience mistakes and misunderstandings. We'll take your feedback as an opportunity to improve our communication and ensure a smoother experience for future customers.
Kind regards, Wessex Garages Mazda Bristol.
I'd suggest Wessex Garages Mazda Bristol to a friend because I found them friendly and helpful
Hello Michael,
Thank you for sharing your positive experience with us! We're pleased to hear that our team at Wessex Garages Mazda Bristol made a great impression on you.
Kind regards, Wessex Garages Mazda Bristol.
Wessex Garages Mazda Bristol staff were good because my bank also recommended them and their service was excellent.
Hello Mercy,
We're glad to hear that our team at Wessex Garages Mazda Bristol provided a great experience, and we'll make sure to pass on your positive feedback to the team.
Kind regards, Wessex Garages Mazda Bristol.
Gary was great all the way through the process, very responsive and explained everything well. I wasn't offered a service package because I don't live anywhere near Bristol, so it would have been pointless. Very happy with my van purchase.
Hello Mrs W,
We're glad to hear that Gary provided excellent service and took the time to explain everything clearly! We appreciate your feedback and are glad you're happy with your van purchase.
Kind regards, Wessex Garages Mazda Bristol.
Contact
Location
Hours
Closed
Monday
8:00am - 6:00pm
Tuesday
8:00am - 6:00pm
Wednesday
8:00am - 6:00pm
Thursday
8:00am - 6:00pm
Friday
8:00am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
Closed
